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Frequently asked questions
NAMEE personalized books are customizable books for kids, and the main character in every adventure is your child! You enter your child's name and customize their appearance, and they'll appear throughout the entire book, on every page. You can personalize gender, eyes, hair type, skin tone, freckles, glasses and more. Every NAMEE personalized book also allows you write a special message to your child. It is printed directly into the book and completely free to include.
While our books are written for children, they're great gifts for parents, babysitters and family members too! Anyone you want your child to bond with, this is a gift for them as much as it is for your child. There's no age limit on enjoying these books. NAMEE personalized books are for kids ages up to 10 years old. They are perfect for beginners to mid-level readers. We even have a very young listeners who are still in mom's tummy. Every story is inspired from the imaginations of our own team's children. We do, of course, clean up the language, but we like to think our stories are written for kids, by kids.
Here at NAMEE, personalized books come with long-lasting hard covers or beautiful soft covers. For best experience, we recommend to choose the hard cover. We also offer a few different book sizes: for hard cover we have a square (9.5" w x 9.5" h) and rectangle (12" w x 8.5" h); for soft cover we have a square (9.4'' w x 9.4'' h) and rectangle (11.6'' w x 8.2'' h or 8.5" w x 11" h). It's the perfect size for little ones to comfortably read through or color and navigate to the next page. Every book comes with 24 pages minimum, up to 38 depending on how many stories you'd like to add. The pages are colorfully illustrated, from edge to edge, on premium quality paper (170gsm). We want your NAMEE personalized book to last a lifetime.
The process is very simple and we'll guide you through every step on the website. If you're still curious, here's the order you'll do things...
- Choose your books.
- Create your personalized character, including name and appearance.
- Choose your stories on select books.
- Write a special message.
- Choose a cover of the book.
- Preview your book. Check carefully before ordering, then add to cart.
- Go through the checkout process.
- Confirm billing details and shipping address.
- Place your order and voila!
- We'll get to work printing and shipping to you!
Unfortunately, no. We don't currently offer custom designed books. We are always open to new story ideas though! If you have a good story you'd like us to consider including in our books, please let us know. We'd love to hear from you. You can write to us at help@namee.com or get ahold of us via social media. Take a look at all the NAMEE books you can personalize. We think you'll find something you love!
Yes! In every NAMEE personalized book, you'll write your own dedication. You can use to 6 lines. If you need a bit of inspiration, we've prepared every book with a few pre-written options as well.
At this moment no, but the gift boxes are coming soon!
Never. Short names, long names, nick names, we love them all! You have space for up to 12 characters for your child's name.
Unfortunately, no. Our text is designed to have only 1 name per character.
Our books are made in the EU, in a publishing house that has over 30 years of experience in printing personalized books. If you want to find out more about our printing partners, please contact us at help@namee.com.
The cost of a NAMEE personalized book varies depending on the book. You can see the basic prices of NAMEE personalized books on the "Our books" page.
Contact us immediately by email at help@namee.com or by phone No.+1(929) 999-5617 . We'll do everything we can to correct the error before it goes to the printer. If printing has already started, unfortunately, there's nothing we can do. It is very important you double-check the preview of your book before placing your personalized book order.
Yes, of course! Rather than requiring you to login, we use cookies to save your progress. Your book will be saved for two weeks from the time you start making it. You can return at any time within those two weeks to finish your order. Note: If you delete your cookies, your personalized book will be also deleted from the NAMEE website.
Unfortunately, you can't change an order once it has been placed. Our system is automated and production of your product begins almost straight away.
If you didn't recieve an order confirmation email from NAMEE, please check "Spam" or "Promotions" folders. If you still don't see anything, please contact us at help@namee.com.
We don't like that either! Please contact us by email help@namee.com or by phone at +1(929) 999-5617. We're happy to help!
Please contact us by email help@namee.com with the order numbers for both books. If production of the books has not yet started, we'll cancel one of the orders and issue a refund.
We can ship your order to almost any state as long as there is a local postal office. For more delivery details please check Delivery Information.
Your shipping options include:
- Delivery with UPS Express Saver in 2-3 business days from $8.99 (price might vary according to delivery destination)
You can find all delivery methods, prices and delivery estimations here - Delivery Information. Once you've added your items to your basket you'll be given an estimated delivery date for different shipping options. Please note that with holidays and peak sales periods — like Black Friday or Christmas — delivery may take a smidge longer due to an increase in order volume.
We are partnering with UPS.
At this time, you cannot. Every order is allowed only one mailing address. If you wish to split your order into separate shipments, please make separate orders.
Every book takes 1-3 working days to print. That part is out of our control. However, our couriers will try to deliver your order as quickly as possible!
No problem! Just contact us right away via email help@namee.com. We'd be happy to update your delivery info!
Certainly. After the order has been shipped, we'll send you a confirmation email, which will include an order tracking number. You can track your order here.
Not a problem. You have two options:
1. The courier can leave your package in a safe place at your delivery address.
2. The courier can leave a note with information on how to retrieve your parcel.
If you haven't received your order prior to the estimated delivery date, please use the order tracking page to see where it is at. If you didn't get the tracking number of your order or have chosen standard delivery without tracking, contact us and we'll try to help you find your order.
Maybe. If your order hasn't been collected by the courier yet, we can still change your shipping address. Contact us by email help@namee.com. This is something we're happy to help you resolve as quickly as possible. If you have already received a shipping confirmation email, it's too late to make changes.
Maybe. The receiver may be subject to such import fees, which are applied once a shipment reaches your country. Customs may charge additional fees for clearance and these must be borne by the recipient. NAMEE has no control over these charges and cannot advice what they may be. Each country has its own customs policies and these vary widely. Please contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Learn more on the US Customs & Border Protection website.
We accept payment by debit or credit cards (Visa, Mastercard, American Express), and also PayPal. Find more about the payments here: Purchase Policy
We do not. NAMEE personalized books are printed specially for you, so we can't start printing them without your payment in advance.
At the moment, we only accept payment in US dollars (USD). All books are listed in US currency as well.
Easy peasy! In the first step of checkout, enter the discount code in the discount field and press "Apply".
Yep! Join our mailing list for special offers, sales and promotions. You can also follow us on social media where we'll be sure to share any sales as well.
We value your feedback so much! Every review, idea and suggestion helps us grow. You can share your opinion in few ways:
- Rate NAMEE on Facebook,
- Share your review on namee.com /reviews, or our Trustpilot,
- Share your review on the product page,
- Write us an email at help@namee.com
Feel free to contact us via email or phone:
Email: help@namee.com
Phone: +1(929) 999-5617
Our customer support team is available via phone and email Monday through Friday.
We are always open to new and interesting partnerships! Please contact our Marketing Team (partners@namee.com) to discuss collaboration opportunities. We also love working with illustrators. If interested in working on a NAMEE book, please send us your portfolio to illustration@namee.com. Make sure to include a note on why you want to work with NAMEE.