namee

How can we help?

Whatever it is, we're here for you.

Frequently asked questions

ABOUT NAMEE BOOKS

NAMEE personalized books are customizable books for kids, and the main character in every adventure is your child! You enter your child's name and customize their appearance, and they'll appear throughout the entire book, on every page. You can personalize gender, eyes, hair type, skin tone, freckles, glasses and more. Every NAMEE personalized book also allows you write a special message to your child. It is printed directly into the book and completely free to include.

While our books are written for children, they're great gifts for parents, babysitters and family members too! Anyone you want your child to bond with, this is a gift for them as much as it is for your child. There's no age limit on enjoying these books. NAMEE personalized books are for kids ages up to 8 years old. They are perfect for beginners to mid-level readers. We even have a very young listeners who are still in mom's tummy. Every story is inspired from the imaginations of our own team's children. We do, of course, clean up the language, but we like to think our stories are written for kids, by kids.

All NAMEE personalized books come with long-lasting hard covers. We also offer two different book sizes: square (9.5" w x 9.5" h) and rectangle (12" w x 8.5" h). It's the perfect size for little ones to comfortable read through and navigate to the next page. Every book comes with 20 pages minimum, up to 32 depending on how many stories you'd like to add. The pages are colorfully illustrated, from edge to edge, on premium quality paper (300gsm). We want your NAMEE personalized book to last a lifetime.

The process is very simple and we'll guide you through every step on the website. If you're still curious, here's the order you'll do things...

1. Create your personalized character, including name and appearance.

2. Choose your book.

3. Choose your stories on select books.

4. Write a special message.

5. Preview your book. Check carefully before ordering, then add to cart.

6. Go through the checkout process.

7. Confirm billing details and shipping address.

8. Place your order and voila!

9. We'll get to work printing and shipping to you!

Note: It's also possible to choose a book first, then customize your character, but all very easy to follow!

Unfortunately, no. We don't currently offer custom designed books. We are always open to new story ideas though! If you have a good story you'd like us to consider including in our books, please let us know. We'd love to hear from you. You can write to us at help@namee.com or get ahold of us via social media. Take a look at all the NAMEE books you can personalize. We think you'll find something you love!

Yes! In every NAMEE personalized book, you'll write your own dedication. You can use to 6 lines. If you need a bit of inspiration, we've prepared every book with a few pre-written options as well.

At this moment no, but the gift boxes are coming soon!

Never. Short names, long names, nick names, we love them all! You have space for up to 20 characters for your child's name.

Our books are made in the US, in a publishing house that has over 10 years of experience in printing personalized books. If you want to find out more about our printing partners, please contact us at help@namee.com.

The cost of a NAMEE personalized book varies depending on the book. You can see the basic prices of NAMEE personalized books on the "All Books" page.

Contact us immediately by email at help@namee.com or by phone No. +1(929) 999-5617. We'll do everything we can to correct the error before it goes to the printer. If printing has already started, unfortunately, there's nothing we can do. It is very important you double-check the preview of your book before placing your personalized book order.

ORDERS

Yes, of course! Rather than requiring you to login, we use cookies to save your progress. Your book will be saved for two weeks from the time you start making it. You can return at any time within those two weeks to finish your order. Note: If you delete your cookies, your personalized book will be also deleted from the NAMEE website.

Unfortunately, you can't change an order once it has been placed. Our system is automated and production of your product begins almost straight away.

If you didn't recieve an order confirmation email from NAMEE, please check "Spam" or "Promotions" folders. If you still don't see anything, please contact us at help@namee.com.

We don't like that either! Please contact us by email help@namee.com or by phone at +1(929) 999-5617. We're happy to help!

Please contact us by email help@namee.com with the order numbers for both books. If production of the books has not yet started, we'll cancel one of the orders and issue a refund.

SHIPPING & DELIVERY

We can ship your order to almost any state as long as there is a local postal office. For more delivery details please check Delivery Information.

Your shipping options include: - Delivery with UPS in 5-7 business days for $5.99 - Delivery with FedEx in 2 business days for $11.99 - Overnight delivery with FedEx for $35.00. You can find all delivery methods and prices here - Delivery Information. Once you've added your items to your basket you'll be given an estimated delivery date for different shipping options. Please note that with holidays and peak sales periods — like Black Friday or Christmas — delivery may take a smidge longer due to an increase in order volume.

For standard delivery we use UPS. For faster deliveries we work with FedEx.

At this time, you cannot. Every order is allowed only one mailing address. If you wish to split your order into separate shipments, please make separate orders.

Every book takes 3-4 working days to print. That part is out of our control. However, you can choose overnight or 2-day shipping to ensure it arrives as quickly as possible!

No problem! Just contact us right away via email help@namee.com. We'd be happy to update your delivery info!

Certainly. After the order has been shipped, we'll send you a confirmation email, which will include an order tracking number. You can track your order here.

Not a problem. You have two options. 1. The courier can leave your package in a safe place at your delivery address. 2. The courier can leave a note with information on how to retrieve your parcel. If you haven't received your order prior to the estimated delivery date, please use the order tracking page to see where it is at. If you didn't get the tracking number of your order or have chosen standard delivery without tracking, contact us and we'll try to help you find your order.

Maybe. If your order hasn't been collected by the courier yet, we can still change your shipping address. Contact us by email help@namee.com. This is something we're happy to help you resolve as quickly as possible. If you have already received a shipping confirmation email, it's too late to make changes.

PAYMENTS AND DISCOUNTS

We accept payment by debit or credit cards (Visa, Mastercard, American Express), and also PayPal. Find more about the payments here: Purchase Policy

We do not. NAMEE personalized books are printed specially for you, so we can't start printing them without your payment in advance.

At the moment, we only accept payment in US dollars (USD). All books are listed in US currency as well.

You can find discount codes in a few different places:

- Our newsletter or promotional emails,

- Social media channels like Facebook, Instagram or Twitter,

- Our website at namee.com,

- We collaborate with mommy bloggers and content creators, who may also share their own discount codes.

Easy peezy! In the first step of checkout, enter the discount code in the discount field and press "Apply".

Yep! Join our mailing list for special offers, sales and promotions. You can also follow us on social media where we'll be sure to share any sales as well.

REVIEWS

You can find all our customer reviews in one place, right here: Reviews. You can also find individual book reviews on each product page.

We value your feedback so much! Every review, idea and suggestion helps us grow. You can share your opinion in few ways:

- Rate NAMEE on Facebook,

- Share your review on namee.com /reviews,

- Share your review on the product page,

- Write us an email at help@namee.com

CONTACT INFORMATION

Feel free to contact us via email or phone:
Email: help@namee.com
Phone: +1 929-999-5617
Our customer support team is available via phone and email Monday through Friday, 9 am to 7 pm Pacific Time. We are also available on the weekends, at the same time!

We are always open to new and interesting partnerships! Please contact our Marketing Manager, Ieva (ieva@namee.com) to discuss collaboration opportunities. We also love working with illustrators. If interested in working on a NAMEE book, please send us your portfolio to illustration@namee.com. Make sure to include a note on why you want to work with NAMEE.