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I. General Provisions

NAMEE.com website (hereafter referred to as the NAMEE website) is the place where You (hereafter referred to as the Visitor or Buyer), using NAMEE application, can create personalized books (hereafter referred to as the NAMEE product), and order and purchase your NAMEE product on the Internet.

Purchase Policy – the use of the NAMEE website and the NAMEE product Purchase Policy (hereinafter referred to as the Policy) is a binding legal document for the Visitor/Buyer and Service Provider/Seller, collectively referred to as the Parties, setting out the terms and conditions for the use of the NAMEE website, the rights and obligations of the Parties on the use of NAMEE website and terms and conditions for ordering, payment, delivery, return and help, as well as other terms and conditions for purchasing NAMEE product on the Internet.

Upon Visitor entering into a Purchase-Sale Agreement with the Service Provider for the purchase of the NAMEE product, the Visitor is referred to as the Buyer and the Service Provider as the Seller.

We provide the opportunity to purchase NAMEE products only to Visitors/Buyers who agree with the valid Policy. You hereby agree to comply with all necessary instructions that we give you for the purpose of using the website. If the Visitor/Buyer does not agree with the Policy or a part of them, the Visitor cannot order the NAMEE products. If the Visitor/Buyer uses the NAMEE website, it is considered that the Visitor/Buyer has read and agreed to this Policy.

The Service Provider/Seller has the right to modify, amend, correct and/or change the Policy at any time. The latest version of the Policy is published on the NAMEE website under the heading: Purchase Policy. Policy changes will take effect as soon as they are published on the NAMEE website. The Service Provider is not obliged to inform about changes to the Policy. We recommend periodically visiting the NAMEE website and getting acquainted with the latest version of the Policy. Your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. If you do not agree to any change to the Policy then you must immediately stop using and must not access the NAMEE website. If significant changes are made, we will provide information about them on the NAMEE website.

The right to use the NAMEE website and to order and purchase NAMEE products (hereinafter referred to as the product) is entitled exclusively to:

• capable natural persons, i.e. persons who have reached the age of adulthood, whose capacity is not restricted by court procedure;
• minors aged 16 to 18, only with the consent of their parents or guardians, unless they have the authority to enforce all civil rights or perform their duties on their own.
• legal persons;
• authorized representatives of all the aforementioned persons.

The Buyer, by agreeing with the Policy, confirms that, in accordance with the Policy, it has the right to purchase the products. If an order is placed for a legal entity, the Buyer represents and warrants they have acquired consent from the statutory representative for placement of such order.

Unless otherwise provided in this Policy, NAMEE website and the website content displayed on it are therefore in their present condition and without any express or implied (by customary, custom, legal provisions, etc.) representations or warranties of any kind. We make reasonable efforts to verify the correctness of any information we place on the NAMEE website, however we cannot make any warranty or representation that information, including any content, on the NAMEE website is appropriate for use in any jurisdiction. Neither the Service Provider/Seller nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be experienced by you or any third party, as a result of or which may be attributable, directly or indirectly, to your use of the NAMEE website, including your personal information or material and information provided over our system or arising from any delays, inaccuracies, errors in, or omission of any price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.


1. Protection of Personal Data

1.1. The Service Provider/Seller undertakes to respect the Visitor's/Buyer’s privacy right to their personal information. When processing personal data, NAMEE follows the Law on Legal Protection of Personal Data regulating the rights of the data subject and other regulatory legal acts regulating the processing of personal data, and the consent of the Visitor/Buyer which may be obtained for the performance of a specific case, e-commerce, direct marketing, surveys, competitions and games. Find out more on the NAMEE website at: Privacy Policy.

1.2. By purchasing the NAMEE product and submitting data to NAMEE, the Visitor/Buyer agrees that NAMEE will manage and process the personal data or other information provided by the Visitor/Buyer and use such information for the provision of the services of the NAMEE website and for the purpose of fulfilling the Purchase-Sale Agreement in accordance with the terms and conditions set out in the Policy.

1.3. By accessing NAMEE website or purchasing the NAMEE product, the Visitor/Buyer confirms that they have read the Policy and undertakes to be bound by it. If you do not accept this Policy, do not access and/or use the NAMEE online store. Before you use NAMEE website or place an order or you have any questions relating to the Policy, please contact us: hello@namee.com

1.4. If you agree to comply with this Policy, we grant you a personal, limited, non-exclusive, revocable and non-transferable license to use the NAMEE website solely for Your personal and non-commercial purposes as set forth.

1.5. On the NAMEE website the Visitor/Buyer may indicate that they want to receive NAMEE newsletters in the chosen manner (by email and/or SMS messages). By ticking the appropriate choices, the Visitor/Buyer agrees that the Service Provider/seller will process the personal data (email address and/or telephone number) submitted by the Visitor/Buyer for direct marketing purposes. A minor (i.e. a person between the ages of 16 and 18), by giving his/her consent, confirms that consent for the processing of his/her personal data for direct marketing purposes is consistent with, and does not contradict, the will of a parent/guardian of the minor.

1. Cookies

2.1. NAMEE website uses cookies. Cookies are widely used to make our website/s work, or work more efficiently for you. Cookies are small text files that we put in your browser to track usage of our site (to improve and enhance it) but they do not tell us who you are. Cookies are designed to remember things that you have done on a website in the past, which can include putting products in your basket, logging in, or clicking on links. This can save you time when you visit a website more than once. Find out more on the NAMEE website at: “Cookies”

2.2. NAMEE website uses cookies/advertising IDs for the purpose of advertising. This enables us to show our advertisements to visitors who are interested in our products on partner websites, apps and emails. Re-targeting technologies use your cookies or advertising IDs and display advertisements based on your past browsing behavior. You can opt-out of interest based advertising by visiting the following websites: http://www.networkadvertising.org/choices. We may share data, such as technical identifiers derived from your appearance on NAMEE website or our Customer Relationship Management system, also known commonly as CRM, with advertising partners in which we trust. This allows us to link your devices and/or environments and provide you a seamless experience across the different devices and environments that you use. To read more about their linking capabilities, please refer to their privacy policy or listed on the NAMEE website at: “Cookies”

1. NAMEE website usage

3.1. The NAMEE website, including the content of the website, may be used for your personal, non-commercial purposes only and may not be reproduced, modified, copied, altered, distributed, redesigned, republished, exhibited, transmitted, or sold in any form whatsoever, in whole or in part, and you may not remove any copyright notices or other proprietary designations that are part of the NAMEE website or its content. By using NAMEE website for purchasing NAMEE products You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the NAMEE website shall remain at all times vested in us or our licensors. You also acknowledge and agree that the material and content contained within the NAMEE website is made available for your personal non-commercial use only. Find out more on the NAMEE website at: “Intellectual Property Rights”

3.2. The Visitor/Buyer is solely liable for the actions on the NAMEE website and must adhere to established standards of conduct and morals and use the services in such a way as not to put at risk the NAMEE website and/or the proper functioning of the service, its security, integrity, including but not limited to, uploading invalid data, spreading viruses, unlimited access for others to NAMEE website and (or) its services, and not to depreciate the good name and reputation of the NAMEE brand.

3.3. The Visitor/Buyer undertakes to respect each person's rights and dignity and abstain from insults, mockery, unpleasant or improper comments, made in the content of the NAMEE products that directly or indirectly degrade/offend another person that would offend or harm another person, publish any defamatory, vulgar, abusive, discriminatory or other content that is in violation of the requirements of the law, including any content that causes any legal liability to the Service Provider/Seller.

3.4. The Visitor, while creating a product on the NAMEE website, must comply with the copyright laws and other legal acts and general principles.

3.5. The Service Provider/Seler is not liable for any damage to the Visitor’s/Buyer’s computer system or loss of data resulting from the downloading or purchasing of such website content. The Visitor/Buyer agrees to indemnify us, affiliates and our respective officers, directors, employees, owners, intermediaries, contractors, partners, informants and licensors in respect of any claims, damages, liabilities, costs and expenses (including attorney's fees) (whether they were predictable or preventable) incurred or suffered by any other party, as well as any claim or legal action arising out of or in connection with your use of NAMEE website, the website content or the services offered by the website, your behaviour in connection with the website or the services offered or in connection with other users of the website, any purchases, transactions, actions or arrangements with a third party through the website or on the website of a third party or in relation to the violation of this Policy or any law or right of a third party arise or threaten to give, indemnify, defend and indemnify.

3.6. The Service Provider/Seler is not liable for the activities of the Visitor/Buyer, including for any material used by the Visitor/Buyer, nor is it liable for and does not review the facts, subject matter, circumstances, and content errors contained in the text material. It is also not liable, it does not control it and does not represent the Visitor/Buyer. The provision of services does not imply that the Service Provider/Seller in any way supports the Visitor’s/Buyer’s actions or the contents of the publications. The Visitor/Buyer understands and confirms that is liable for the complete and any information and content posted on NAMEE website.

3.7. The Service Provider reserves the right, at its own discretion, to remove any information contained on the NAMEE website that is prohibited or contradicts the laws, established rules of conduct and moral norms.

3.8. We give no warranty that our website or the website content or any functions of the website will be available uninterrupted or error-free, that errors will be corrected or that the website or the server that provides access to it will be free of viruses or other harmful content. We neither guarantee nor warrant that the website or website content will meet your needs. We also make no warranty or representation with respect to the use or results of the use of any website content in terms of its completeness, accuracy, timeliness, reliability or other characteristics.

3.9. Because of the risks inherent on the Internet, the Service Provider/Seller cannot be held responsible for any damage to your computer equipment or other equipment, or for viruses that infest this equipment while using or navigating the NAMEE website. Please note that you download or otherwise obtain website content from the website at your own risk and expressly agree that you are using NAMEE website and website content at Your own risk. You remain solely responsible for maintaining the confidentiality of your passwords (if any) and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your passwords and access to your computer.

3.10. We may suspend the NAMEE website where necessary for example for installation, amendment or maintenance work or if laws, regulations or authorities so require or if there are other justifiable reasons for suspension. We aim to ensure that the suspension is as short as possible.

3.11. NAMEE reserves the right to, at any time, at our sole discretion to terminate the provision of NAMEE website services or offering it to the public, to modify or withdraw, temporarily or permanently the NAMEE website or its separate parts, the entire and any content of it with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website or its parts; If such changes necessitate changes in your operating environment or other devices, you shall make such changes at your own expense

1. Product Description

4.1. Each NAMEE product is subject to its product description, hereinafter - Description, which sets out additional special conditions related to certain products. We will take all reasonable efforts to ensure that all details, descriptions and prices of products appearing on the NAMEE website are correct at the time when the relevant information was entered into the website. Although we aim to keep the website as up to date as possible, the information including product Descriptions appearing on NAMEE website at a particular time may not always reflect the situation exactly at the moment you place an order. We cannot confirm the price and any other component of product Description until your order is accepted.

4.2. The Seller reserves the right to make minor changes in NAMEE products descriptions and prices without having to inform the Visitor/Buyer.

4.3. As to products and services featured on NAMEE website, please note that we make every effort to display as accurately as possible the products that appear on our website. However, the colors, dimensions, and details that you see on your computer monitor or other electronic device will vary depending on your equipment, so we cannot guarantee that your equipment will accurately display the details of our products.

4.4. Should a product ordered by the Visitor/Buyer appear to be contrary to the product Description provided, your sole remedy is to return the Product(s) under the terms and conditions set forth in Clause 16.

4.5. We reserve the right to change a product on the website or stop the sale of a product without prior notice or informing you.

4.6. We can assure that all products purchased through this site are of satisfactory quality and suitable for the purposes for which Products of this type are ordinarily supplied.

1. Order

5.1. The Visitor can order and buy NAMEE products without registration.

5.2. Before submitting the order, the Visitor has the opportunity to view the product preview and to accept and confirm the preview before proceeding. The Visitor/Buyer must carefully review the product preview due to possible errors and inaccuracies before submitting an order, as the Visitor/Buyer will not be able to adjust it and will have to cover all costs of order execution. The Services provider/Seller shall not be liable for any deviations, errors and faults that remained unnoticed in the preview that were approved or corrected by the Visitor/Buyer.

5.3. Before purchasing NAMEE products, the Visitor must provide a full name, the shipping address with ZIPcode, billing address(if it’s different from shipping), email address, telephone number that is necessary for their delivery and billing.

5.4. The Buyer is fully liable for the accuracy and correctness of the data provided in the order form. If the Visitor/Buyer fails to provide accurate or correct data in the order form. NAMEE is not liable for the consequences arising therefrom and acquires the right to claim direct damages from the Visitor/Buyer.

5.5. The order confirmation contains details of your order and the price. It is your responsibility to notify us of any errors or errors in the order as soon as possible. Otherwise, you may receive an erroneous order.

5.6. By agreeing to this Policy, the Visitor/Buyer agrees that the informational messages necessary for the ordering, payment and delivery of the products will be sent on the email the Visitor/Buyer indicated.

1. Conclusion of a Purchase-Sale Agreement

6.1. Purchase-Sale Agreement – an agreement between the Buyer and Seller regarding the NAMEE product order/purchase consisting of a NAMEE product order application that the Buyer submits to the Service Provider through the NAMEE website, and the Policy with subsequent amendments and supplements.

6.2. The Purchase-Sale Agreement between the Visitor and the Services provider is deemed to have been concluded from the moment the Visitor clicks the link "Place order". By placing an order, you are making an offer to purchase the NAMEE product and indicating that you accept this Policy. We will send a written acknowledgment of receipt to the email address you enter when placing your order, but this confirmation does not constitute acceptance of the order on our part. All orders are only binding upon our acceptance. We will accept your offer once we have received full payment from you. We reserve the right to reject any order you place. When full payment is received from you, we will start processing your order. If we are unable to place an order after accepting the payment, we will refund your money and cancel the Purchase-Sale Agreement.

6.3. The Buyer must keep the order number and not disclose it to third parties who are not entitled to withdraw the goods on behalf of the Buyer. If the order number has become known to other persons not because the Buyer has revealed the order number to them, the Buyer must inform the Seller immediately by the contacts indicated in the agreement. If the Seller does not receive such information regarding the unauthorized disclosure of the order number, the person is deemed to be authorized to accept the product (s) and the product (s) has been duly transferred to the Buyer.

1. Buyer's Obligations

7.1. The Buyer, having ticked the check mark, agrees with the Policy, must comply with this Policy, other conditions and not violate the legislation of the Republic of Lithuania and the European Union.

7.2. The Buyer must pay for the ordered product and accept it in accordance with the procedure provided for in this Policy.

7.3. According to Article 6.22810 (2)(3) of the the Republic of Lithuania Civil Code, the Buyer is not entitled to exercise the right to withdraw from Purchase-Sale Agreement if the agreement was concluded on the basis of specially manufactured goods which are not manufactured in advance and which are manufactured in accordance with the personal choice or instruction of the consumer or because of the goods which are clearly adapted to the consumer's personal needs;

1) the Buyer acknowledges in compliance with these Policy that understands that the ordered product is clearly adapted for the Customer's personal needs and is made in accordance with the Customer's personal choices and instructions, therefore the Buyer acknowledges and agrees that upon submission and payment of the order, he/she will lose the right to withdraw from the Purchase-Sales Agreement, except for the case set out in Clause 8.2.

1. Buyer's Rights

8.1. The Visitor/Buyer has obtained a license to use the NAMEE website and its rights are subject to this Policy and Privacy Policy. Using NAMEE website services, the Visitor/ Buyer has the right to create and order NAMEE products and purchase them in accordance with this Policy.

8.2. The Buyer, having received a defective product, has the right to refuse the concluded Purchase-Sale Agreement by informing the Seller in writing (by email: support@NAMEE.com, indicating the product desired to be returned, its order number and the reason for the return) no later than as within 5 (five) business days from the date of delivery of the product. The Buyer can use the right discussed in this Clause by complying with the conditions of return of the product specified in section 14 and only if the Seller is liable for defective product and if the Product has not been damaged by the Buyer or has not substantially changed its appearance due to the fault of the Buyer

1. Seller’s Obligations

9.1. The Seller undertakes to enable the Visitor/Buyer to use the services of the NAMEE website and to acquire the NAMEE product.

9.2. The Seller undertakes to deliver the products purchased by the Buyer at the indicated address, in accordance with the conditions established by this Policy.

9.3. The Seller undertakes to respect the Visitor’s/Buyer's privacy right to personal information.

9.4. If the Buyer has taken advantage of the rights set out in Clause 8.2 of the Policy, in accordance with the terms and conditions set forth in Clause 16, and if the Seller breaches its obligations, the Seller undertakes to return the money paid by the Buyer within 7 (seven) business days, calculated from the date of receipt of the returned product.

1. Seller's Rights

10.1. If the Buyer attempts to in any way impair the Seller's work, its good name or reputation, data security or violates other obligations of the Buyer established by this Policy, acts fraudulently with the Seller, tries to circumvent the Policy, abuses the privileges and/or discounts granted, then the Seller at any time, has the right to cancel the Purchaser's access to the NAMEE Website or to completely or partially restrict access to the NAMEE website base and/or services.The Buyer agrees that the Seller will unilaterally decide on whether the Buyer has violated the Policy and undertakes to recognize such Seller's decision as legal and correct.

1. Product Production

11.1. The content posted or material used by the Visitor for the NAMEE products (such as illustrations, name, age information and other content) remains on the NAMEE website as the Visitor's property. The Visitor wishing to receive the NAMEE website service, grants the Service Provider the right to reproduce content posted/used by the Visitor by printing and to perform other related services, including storage.

11.2. The Buyer, agreeing to this Policy, does not dispute that the NAMEE brand will be printed on the back of NAMEE products.

11.3. Production will only begin after the Seller receives payment for the order(s) of NAMEE product(s).

11.4. The terms for the production of NAMEE products are listed on the NAMEE website at: Delivery information. We strive to process your order and manufacture the ordered product within the specified period. However, the production times may vary, and it should be noted that the delivery times given are not binding. According to this Policy, the adherence to the delivery time is not a contractual obligation. We therefore assume no liability for damages or expenses that you have suffered due to delays in the delivery of your order.

11.5. If the Buyer does not receive a confirmation of NAMEE product production or dispatch within 14 business days, he/she must contact NAMEE over the email indicated in the website section “Contact us” by email specifying the order number.

11.6. Although we make every effort to reproduce the inks used on the products as accurately as possible on our website, we cannot assure that the colours supplied will exactly match those displayed on the Buyer’s monitor due to different display settings. The Seller shall not be liable for the fact that the colour of the NAMEE product may not correspond to the colour of the product's computer layout on the monitor used by the Buyer.

11.7. NAMEE products are manufactured in the European Union. We are not responsible or liable for any errors of our provider.

12. NAMEE Product Prices

12.1. The prices valid on the day the order is received by the Seller apply. All prices and discounts will be clearly visible on the invoice. The invoice all the Buyers receive electronically.

12.2. Prices for NAMEE products are in USD.

12.3. SALES TAXES imposed by any governmental authority on any amounts payable by the Buyer are not included in the price, for Sales Taxes depend on where the Product is shipped and may vary. The Buyer shall be responsible for all such taxes. If the Seller is committed to collecting and disposing of tax, this tax will also be reflected in Your invoice.

12.4. The prices of NAMEE products do not include shipping charges. Any SHIPPING COSTS will be shown separately and be clearly stated at: Delivery information. The invoice will be issued with the shipping costs for the shipping service you have selected.

12.5. We reserve the right to change prices or fees at any time without prior notice, as well as to refuse or cancel delivery associated with any misrepresentation of the price or fees. We can change the price of each product up until the time an order is placed.

13. Promotions

13.1. The Seller may carry out various types of promotions, change their terms, terminate them at any time.

13.2. Information about ongoing promotions is available on the NAMEE website. If the Visitor/Buyer chooses to give consent on the usage of the data provided by Visitor/Buyer for direct marketing purposes, the Service Provider/Seller may send information to the Visitor/Buyer about the promotions specified in this section by email provided by Visitor/Buyer, excluding messages by which the Seller informs the Buyer about the status of the order placed.

13.3. Various benefits or discounts are not compatible. For a single order, only one type of benefit or discount can be applied. The Buyer is entitled to a discount only if the order has been made during the time of the sales promotion. No further discounts can be claimed on an already reduced price. Unless otherwise stated, discount codes only apply to a single product and are not valid on past purchases.

13.4. Various benefits or discounts are valid for a limited time only.

13.5. To redeem a discount code, add an item to your shopping cart and, when in the first stage of the checkout process, prompted to enter any discount codes (under “Discount code”) enter your code and click “Apply”.

14. Billing Procedure for NAMEE Products

14.1. All Products are paid for via an external payment service provider. The Buyer will pay for the ordered product (s) via e-banking through Stripe and Paypal payment systems where prepayment is made using the electronic banking system used by the Buyer. You will be asked to provide Your payment information to this external payment service provider and you may also be required to accept additional terms and conditions regarding the use of each service. We cannot assume any liability arising out of or in connection with your use of any such external payment service provider and we are not responsible or liable for any errors of the payment services provider.

14.2 Payment options include: credit card (MasterCard, Visa, American Express) and PayPal. Credit card and PayPal transfers are processed/executed via the Stripe system. A description of the process can be found here: https://stripe.com/en-gb-us.

14.3. All payments are due immediately upon ordering. The bank account or the credit card account of the customer is debited immediately after the completion of the order. You can also verify if the payment was successful on your side in your bank or credit card account.

14.4. You clearly affirm that all the information you provide to us for the purpose of your order and its delivery is correct, that you have the power to dispose of the chosen method of payment, that the credit or debit card or electronic funds you use are yours, and that sufficient cash funds or credit are available to cover the cost of the order.

14.5. Payment is considered to be received at the moment when the Seller receives a payment order in its bank account. An invoice will be automatically sent by the email address you provided with a confirmation email when the order is shipped. Therefore, it is very important that the Buyer provides a valid email address.

14.6. In the absence of payment for the product ordered it can lead to the order being canceled. In most cases, the payment is not received, because your payment was not successfully processed. If your initial payment attempt was unsuccessful, your payment might stay in pending stage. In such cases, try to revise the payment when you receive an email from us, so that we can process your order immediately. Once the mentioned timeline has passed, the order will be automatically cancelled. If the payment is not received in full, we are under no obligation to supply the products. When your order is canceled, it means that you will have to place a new order.

15. Delivery of NAMEE Products

15.1.The Buyer undertakes to indicate the exact product shipping address and contact phone number. If the Buyer does not specify a contact phone number or is not available at the address given at the time of product delivery, the courier returns the product to the Seller and for the reissue of the delivery to the Buyer, the Buyer has to pay an additional fee;

15.2. The Seller undertakes to deliver the ordered product to the Buyer by complying with the terms indicated in NAMEE website section: Delivery information. Any times and dates given for delivery are estimates only. We will use our best efforts to deliver the NAMEE products within the specified times, but we will not be liable if the delivery is not made within that time.

15.3. Ordered products are delivered by the delivery method indicated by the Buyer and to the address specified in product order;

15.4. Product delivery rates are listed on and the list of states to which NAMEE products can be delivered is indicated at: the NAMEE website at: Delivery information.

15.5. The Seller undertakes to make every effort to deliver the purchased product as soon as possible. The Buyer agrees that, in the absence of unforeseen circumstances not related to the Seller, the delivery time of the products may differ from the terms specified in this section or the delivery date of the goods agreed upon by the Buyer and the Seller. In the event of unforeseen circumstances, the Seller undertakes to contact the Buyer immediately and to agree on delivery terms and other delivery-related issues.

15.7. NAMEE products are shipped from the European Union. The Buyer is solely responsible for paying taxes related to the product (s), including, but not limited to, any import, duty, VAT, and other charges, if applicable.

15.8. The Buyer undertakes to accept the ordered product themselves. In the event that he/she cannot accept the product himself/herself, and the product is delivered to the address indicated by the Buyer and on the basis of other data provided by the Buyer, the Buyer is not entitled to convey to the Seller any claims regarding the delivery/transfer of the product to an unfit entity;

15.9. At the time of delivery of products, the product is delivered to the Buyer by means of the delivery of a consignment note or other shipment transfer-acceptance document.

15.10. Upon receipt of the product, the Buyer must, together with the Seller or its authorized representative, check the condition of the consignment and the product(s) and sign the invoice, delivery note or other document for the transfer and acceptance of the consignment. When the Buyer signs an invoice, a consignment note or other document for the transfer and acceptance of a consignment, the consignment is considered to be in good condition, there are no defects to the product, the basis of which is not attributable to the factory default, and there are product(s) incompatibilities. If the packaging of the submitted package is damaged (wrinkled, wet or otherwise externally damaged) the product(s) is damaged and (or) the product(s) is incompatible, the Supplier is obliged to indicate it on the invoice, in the delivery note, or in the next transfer and acceptance document, and, in the presence of the Seller or its representative, sign a free-form statement on the consignment and (or) product(s) violation (non-compliance). If the Buyer fails to do so, the Seller is released from liability to the Buyer for violations of the product, if the basis for the occurrence of such violations is not a manufacturing error, as well as for the lack of conformity of the goods provided if these discrepancies can be established upon inspection of the product.

16. Return of Products

16.1. A quality product is unchangeable and the money paid by the Buyer is not refundable.

16.2. Defects of sold products are eliminated or defective products are replaced if the Seller is liable for the defects of the product.

16.3. The Buyer can take advantage of the repayment of a defective product within 5 (five) business days from the day of delivery of the product to the Buyer, informing the Seller thereof in accordance with the procedure stipulated in Clause 8.2 of the Policy.

16.4. By returning a defective product, it is necessary to comply with additional conditions:

• the product must not be damaged by the Buyer;
• it is desirable that the returned product is returned in the Seller's packaging or other packaging for safe transportation/shipping;
• upon returning the product, it is necessary to submit its purchase document;
• Products must be returned to NAMEE. We will provide an address for the return shipment as necessary during our conversation. If you have a defective product, please contact us at help@namee.com.

16.5. The Seller shall bear the costs of defective product return.

16.6. The Seller has the right to refuse to accept the returns of the Buyer if the conditions for returning the product have not been met.

16.7. If the Seller is liable for defective product and it is possible to correct it, we will set out our obligation within ten (10) days following your claim.

16.8. If the Seller is liable for defective product and it is not possible to correct the defects of the product, the money paid for the returned products to the Seller will be returned only by bank transfer to the payer's bank account from which the product was paid for.

17. Provision of Information

17.1. Any questions, requests and notices regarding NAMEE products can be sent by email: help@namee.com. We will seek to reply within 24 hours after the submission of your query or claim.

17.2. The Visitor/Buyer will be treated as stated in this Policy and/or Privacy Policy. The Service Provider/Seller provides the Visitor/Buyer with information by using the email provided that the Visitor/Buyer indicated.

17.3. The Visitor/Buyer may use all the communication channels specified in the NAMEE site section: Contact Us.

18. Liability

18.1. The Visitor/Buyer undertakes to fully reimburse the Service Provider/Seller or any other person to whom the Visitor/Buyer has caused damage by using its NAMEE website and (or) services due to third parties' reasonable claims in respect of damage caused to their rights.

18.2. The Service Provider/Seller is exempted from any liability in all cases where the loss arises from the fact that the Visitor/Buyer, despite the recommendations of the Service Provider/Seller and its obligations, has not been partially or completely acquainted with this Policy, although such opportunity was granted to the Visitor/Buyer.

18.3. We cannot be held responsible for the security of, or any disruption to, the website of any kind. The same conditions apply to the loss or corruption of materials posted through the website, as well as the loss or falsification of materials or data downloaded from the website to a computer system.

18.4. We shall not be liable for any loss, damage or expense (including lost profit) arising directly or indirectly from the default of fulfillment of the principal obligations under this Policy if based on events or circumstances that arise beyond our control; these include, in particular, strikes, labour disputes, power failures, breakdowns, state action and force majeure.

18.5. Due to the inherent risks of using the Internet, we cannot be held responsible for any damage or virus attack on your computer equipment or other property that has occurred while using our website.

18.6. Considering the above provisions, you agree that NAMEE cannot be held liable, including, without limitation, negligence or other representations, except fraudulent or negligent misrepresentations, or otherwise out of or in connection with this Policy for any economic losses, including without limitation loss of revenues, profits, contracts, business or anticipated savings, or; any loss of goodwill or reputation or; any special or indirect losses suffered or incurred by that party, or incidental or consequential damages of any kind which are not directly related to the incident which was the cause of the claim, or; in the event of loss of profit, loss of savings or the falsification of data (direct or indirect), or; from any use of this website or its content, or; in the event of a failure or delay in the use of any part of the website, the its content or services, including but not limited to the unavailability of the website, website content or services, regardless of the duration of the period of unavailability, or-from any use of or reliance on website content or other information, materials, software, products, services or related graphics obtained through the website, in all of these cases, the disclaimer applies even if we have been warned about the possibility of such loss or damage arising out of or in connection with the provisions of any matter under the Policy, regardless of whether or not they arise out of contract liability, tortious liability (including negligence), strict liability or directly or indirectly.

18.7. In case of damage, the responsible party compensates the other party only for direct losses.

18.8. This section does not affect your statutory rights as a consumer, nor does it affect your Purchase Agreement cancellation rights. No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

19. Final Provisions

19.1. The Policy together with Privacy Policy and any other specific conditions provided on the website govern our relationship with you. Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances. Severance - If any part of the Policy shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Policy and shall not affect the validity and enforceability of any of the remaining provisions of the Policy. The Terms of these Conditions shall commence on the date You start using the Website and shall end on the date you stop using the website and/or the Purchase agreement is fulfilled or we terminate this Policy, whichever is earlier.

19.2. This Policy has been drawn up in accordance with the legal acts of the Republic of Lithuania.

19.3. The laws of the Republic of Lithuania shall apply to relations arising on the basis of this Policy.

19.4. All disputes arising from the execution of this Policy shall be resolved by negotiation. Failing to reach an agreement, disputes shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania in accordance with the place of performance of the Service Provider/Seller.

19.5. If you believe that your rights regarding the product purchased on the NAMEE website, please contact us by sending email to: help@namee.com and we will work to resolve the issues as quickly as possible.

19.6. Intra-judicial disputes in the Republic of Lithuania are settled by the State Consumer Rights Protection Authority, with registered office at Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt.

19.7. Claims or complaints about the product purchased on the NAMEE website may be provided by the Buyer at the electronic dispute resolution platform http://ec.europa.eu/odr/.